PTL's collaborative approach to support ranges from quick 5-minute calls to comprehensive multi-month installations, ongoing service agreements, and part orders. Our expert service technicians are ready to assist you with any need, and they have access to the documentation specific to your operation. We are here to ensure your PTL equipment always performs at its very best.
We are dedicated to:
- Resolving any issues quickly
- Helping you access the expertise you need
- Minimizing any downtime
We respond promptly to ensure your equipment continues to operate smoothly. Building strong, ongoing customer relationships is important to us, and we are committed to providing reliable, expert support that is regarded as the industry gold standard. If you need assistance, please don't hesitate to contact us. We’re here to help.
“Working with PTL is the benchmark for how we expect to work with other vendors. Their biggest standout is their ability to rapidly deal with issues and adjust with changes when needed.”
Steve Egizio
Director of Technical Services
Our technical and customer support teams are always available to answer questions and troubleshoot your problems.
While the majority of issues can be resolved remotely, some occasionally require people on the ground. Our on-site team is available to come to your facility anywhere in the world and work with your staff to resolve any issue. If needed, we can arrange a fast-track support program to have a service technician with you within 24 hours.
If you require on-site support, please contact us here<anchored link to contact form below>., and we can discuss your requirements.
Ensuring your PTL equipment continues to perform at its very best while minimizing potential downtime is our priority. We have a team of highly trained experts who have a deep understanding of PTL machinery and how it relates to the specifics of your plant and operation. They are available on demand to connect with you and provide immediate assistance and/or a quote to resolve any issues in real time.
PTL support is available 24/7 for immediate or urgent inquiries. For non-time-critical inquiries, the spares and service team will monitor incoming requests and respond within 12 hours of receipt. We take pride in our industry-leading response times and the quality of the solutions provided.
PTL is also happy to discuss a dedicated support and service agreement with you.Click here <anchored link to contact form below>. to message support or book a callback at a time that is convenient for you.
Your operation’s productivity, hygiene, and product quality all depend on swift access to original spare parts. Our spare parts team is available to assist you with all your needs. Using our genuine spare parts is essential to ensure reliability and peace of mind. Choosing our spare parts is a safe and effective way to manage the uptime and efficiency of your equipment.
Our team provides critical and non-critical spare parts lists for all projects, and we can work alongside customers to ensure integration with their preventative or predictive maintenance programs.We can also arrange for urgent and non-urgent supply of spares. Contact us here <anchored link to contact form below>.
If you don't find the information you need here, reach out to our team, any time.
Contact our team to discuss your specific requirements
PTL support is available 24/7 for immediate or urgent inquiries. For non-time-critical inquiries, the spares and service team will monitor incoming requests and respond within 12 hours of receipt, often quicker.
Our service technicians install and support our equipment. You are dealing with the people who have built and programmed the equipment so know it intimately.
This will depend on the complexity of the part or assembly. Some parts are available for immediate dispatch, and all service and spare parts are treated with urgency.
PTL can have staff onsite within 24 hours if necessary. Non-critical visits are scheduled according to the customers specific requirements.
We will typically require: Company name, project and machine code, part description (or number if possible). Photos are always useful if the customer is comfortable in supplying them.
We’re ready to take your call.
Support
North America +1 414 439 2963
Rest of the world +64 9 973 0687
Spares
North America +1 414 877 1259
Rest of the world +64 9 972 0285
Sales
North America +1 262 349 0309
Rest of the world +64 21 535 275
Get in touch to discuss anything to do with the bar and chocolate industries.
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