Customer success stories

Read about the industry trailblazers who have grown their businesses with the help of PTL equipment and support.

TruFood

TruFood

“The sanitary design and build quality of the melter is second-to-none. What’s obvious is the amount of time and thought that has been put into all aspects of the machine.”

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Joycone

Joycone

“It was a great experience. The quality of the equipment is superior, as was the support.”

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Hearthside Foods

Hearthside Foods

“PTL’s equipment and approach to customer service enables us to create a competitive advantage. By being open to our modifications and design change requests, we can create superior solutions for customers and gain increased flexibility in our operations. Their equipment reliability and exceptional sanitary design are outstanding.”

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Creating Together: an open, collaborative, responsive process

Our uniquely collaborative approach means your input is as valuable as our expertise. The result? Fit-for-purpose melters. We call it Creating Together. It’s an approach that’s been effective for more than 35 years, delivering performance in everything from hygienic design and cleaning to optimum safety, waste reduction, product consistency, and ease of operation.

Defining your challenge

Assessing your goals and challenges ensures we understand what you need from your equipment.

Consultation

You’ll meet with PTL to discuss your application, contractual requirements, budgets, and timelines, all under strict confidentiality. You’ll also be taken through how we approach unique design and build applications.

Designs

After a kick-off meeting with you, our team goes to work. They’ll consider your space, workflow, goals, and existing equipment to produce basic models, sketches, layouts, and process-flow diagrams for you to review.

Iterations

You’ll have the chance to review the designs, and work with the PTL team to make any adjustments, so you know it will suit you exactly.

Design approval

Happy? Give us your sign-off and we’ll move on to the next step.

Manufacturing process

Using our refined and tested manufacturing processes, we’ll manufacture your equipment to exact specifications.

Installation, commissioning and training

We’ll train your team and work with you to ensure the installation, testing, and production start-up run smoothly.

Ongoing support

Get help and support any time from our responsive team.

Customer-focused design

Get equipment designed to solve your issues, tailored to your existing lines, facility, and workflow, backed by our three decades of experience.

get in touch

Get in touch.

Immediate response

We’re ready to take your call.

Sales
North America +1 262 349 0309
Rest of the world +64 21 535 275

Support
North America +1 414 439 2963
Rest of the world +64 9 973 0687

Spares
North America +1 414 877 1259
Rest of the world +64 9 972 0285

General inquiries
+64 9 274 3514

Questions and queries

Get in touch to discuss anything to do with the bar and chocolate industries.

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